Complaints Against 糖心传媒
Institutional Complaint Process:
If you feel you鈥檝e been mistreated by 糖心传媒 or any other college student or employee, we ask that you go through our grievance procedure as outlined below:
Step 1:
Submit a to the Vice President for Student Services containing a sufficiently detailed statement of all the circumstances or events of your grievance. If there are documents in existence that relate to the substance of the grievance or that would facilitate communication or understanding of the grievance, these should also be attached. The Student Complaint Form can be submitted to Sheri Dunn-Ramsay, Vice President for Student Services, by emailing it to srdunn-ramsay@richmondcc.edu or by mailing it to:
Vice President for Student Services
糖心传媒
1042 W. Hamlet Ave.
P.O. Box 1189
Hamlet, NC 28345
Phone Number: (910) 410-1907
*All complaints must be submitted in writing with all supporting documentation to the Vice President for Student Services within thirty (30) days of the action, incident, or conduct upon which the grievance is founded, occurred, or was first brought to the individual鈥檚 attention.
Step 2:
The Vice President for Student Services will quickly take action on the grievance in cooperation with the individuals within RicmondCC and will submit a written report to the grievant within fifteen (15) calendar days. In the event that the action taken by the Vice President for Student Services is deemed unsatisfactory to the grievant, the grievant may submit in writing to the President a request for review of the action taken by the Vice President for Student Services.
*A written request for review must be received by the President within twenty (20) days after the date that the report of the Vice President for Student Services was mailed to the grievant. Along with the grievant鈥檚 written request for review, the grievant should submit to the President a copy of the written report received by the Vice President for Student Services, along with a copy of the original grievance, and related documents that the grievant submitted to the Vice President for Student Services.
Step 3:
The President shall act within thirty (30) calendar days to render a written decision on the grievance and a copy of this written decision will be mailed to the grievant. The decision of the President shall be final. All grievance matters are handled confidentially.
State Complaints Process:
If a complaint cannot be resolved through the institution's complaint process, students may file a complaint with the North Carolina Post-Secondary Education Complaints (NCP-SEC) unit. Please review the , print and complete the and submit the complaint to:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
223 S. West Street, Suite 1800
Raleigh NC 27603
Phone Number: (919) 962-4550
Website:
Complaints regarding grades or student conduct violations are governed entirely by institutional policy and are not subject to review by NCP-SEC.
SARA-NC Complaint Process:
Students may also file a complaint through SARA-NC. SARA-NC is the portal for North Carolina. Students should follow the and use the .
Contact Information:
SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 41349
Raleigh, NC 27629
T: (855) SARA-1-NC (727-2162)
T: (919) 549-8614, ext. 4667
Website:
Email: complaint@saranc.org
Out-of-State College Complaint Process:
糖心传媒鈥檚 goal is to resolve student grievances, complaints, and concerns in a prompt, fair, and friendly manner. Students residing outside of North Carolina while attending 糖心传媒CC who would like to resolve a grievance should follow the College鈥檚 Student Grievance Policy. However, students who have exhausted the institutional grievance processes and are still not satisfied with the outcome may also file a complaint with the , and/or .
Unresolved Complaints:
Accreditation Contact Information
糖心传媒 is accredited by the . If you have an unresolved complaint, you may contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, telephone number: 404-679-4500, at for questions about the accreditation of 糖心传媒. Inquiries to SACSCOC should only relate to the accreditation status of the institution and not to general admission requirements, financial aid, educational programs or issues involving application of academic regulations.
The Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) expects individuals to attempt to resolve complaints against the College through all means available to the student, including following the College's own procedures, before submitting a complaint to the Commission. Therefore, the Commission鈥檚 usual practice is not to consider a complaint that is currently in administrative proceedings, including institutional proceedings, or in litigation.
However, if there is substantial, credible evidence that indicates systemic problems with an accredited institution, the Commission may, at its discretion, choose to proceed with the review. In order to be considered, a formal complaint must be submitted in writing using the Commission鈥檚 鈥�,鈥� signed, and two copies sent to:
President
Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097
The Commission will not consider complaints that are not in writing or which are anonymous. All complaints must be submitted in 鈥渉ard copy.鈥� It will not consider complaints that are sent electronically or through fax transmission. Also, the Commission will not review complaints that have been submitted on behalf of another individual or complaints forwarded to the Commission.
State Authorization Liaisons Per State
Directory of State Authorization Agencies and Lead Contacts
Student Complaint Information by State and Agency
For additional information, please visit our State Authorization web page.